Return & Refund Policy

At Startek Chem, customer satisfaction is our priority. We strive to deliver high-quality products and ensure a smooth shopping experience. Please review our Return & Refund Policy carefully before placing an order.

Eligibility for Returns

Returns may be accepted under the following circumstances:

• Product received is damaged during transit.
• Incorrect product was delivered.
• Product packaging is tampered with or defective upon delivery.
• Product received does not match the specifications mentioned in the order.

To qualify for a return, customers must notify us within 48 hours of receiving the shipment and provide supporting photographs along with order details.

Non-Returnable Items

Due to the nature of chemical and agrochemical products, the following items are generally not eligible for return:

• Opened, used, or partially consumed products.
• Products damaged due to improper storage or handling after delivery.
• Products returned without original packaging, labels, or seals.
• Customized, made-to-order, or bulk production orders.
• Products reported after the specified return request period.

Return Request Process

To initiate a return request, please follow these steps:

• Contact our customer support team with your order number.
• Provide the reason for the return along with clear photographs.
• Our team will review the request and verify the issue.
• Once approved, instructions for returning the product will be shared.
• Products must be returned in their original condition and packaging.

Please note that returns sent without prior approval may not be accepted.

Refund Policy

Once the returned product is received and inspected, we will notify you regarding the approval or rejection of your refund request.

• Approved refunds will be processed to the original payment method.
• Refund processing may take 7–10 business days depending on the payment provider or bank.
• Shipping and handling charges may not be refundable unless the return is due to our error.
• The refund amount will be communicated once the inspection process is completed.

Replacement & Exchange

In cases where products are damaged, defective, or incorrectly supplied, we may offer:

• Replacement of the product.
• Exchange with the correct item.
• Store credit where applicable.
• Full or partial refund based on the nature of the issue.

Order Cancellation

Orders may be cancelled before shipment by contacting our support team.

• Orders cancelled before dispatch are eligible for a full refund.
• Orders already dispatched cannot be cancelled and will fall under the return policy.
• Refunds for cancelled orders will be processed through the original payment method.

Damaged or Lost Shipments

If your order arrives damaged or appears to be lost during transit:

• Report the issue immediately upon delivery or expected delivery date.
• Provide shipment details and supporting photographs.
• Our team will coordinate with the logistics partner to investigate the matter.
• Appropriate replacement or refund options will be offered after verification.

Refund Exceptions

Refunds may not be approved under the following circumstances:

• Change of mind after purchase.
• Incorrect product selection by the customer.
• Failure to follow product handling, storage, or usage instructions.
• Return requests submitted beyond the specified reporting period.

Contact Us

If you have any questions regarding returns, refunds, replacements, or cancellations, please contact our customer support team through our Contact Us page. We will be happy to assist you and resolve your concerns as quickly as possible.